You will receive updates on the status of your order by e-mail.

In addition, as soon as your order leaves our warehouses, we will send you an e-mail.

However, it is not possible to cancel or modify your order since we prepare it as soon as you confirm the order on the website.

If you change your mind, you can return the items once you have received your purchase. Please see Returns for more information.

You have up to 14 days from receipt of your order to return your item and request its return.

Items containing flammable substances (such as perfumes, fragrances, etc.) may only be returned with the dangerous goods label and in their original packaging.

Return costs are at your expense.

When you arrive at the summary of your purchase*, click on ‘Apply promotional code.

The shipping options may vary depending on the delivery address, the time of your purchase and the availability of the items.

When you place an order, we will tell you the shipping methods available, the cost and the estimated delivery date.

Examine your email to see if we sent you an email notifying you that any of the items included in your order were no longer available. In this case, we will refund you the amount corresponding to the item in question as well as the shipping costs of your order using the same payment method that you used during the purchase.

If you have not received an e-mail, please contact Customer Service and we will respond as soon as possible.

No, adding an item to the cart does not guarantee its booking or availability. There are items in high demand that can run out before you finish your order even if they were available when you added them to your cart.

You can currently shop online in all EU countries and most of Asia and Oceania, as well as the US and Canada.

Countries where it is possible to buy online are identified by an icon representing a basket on the home page.

In the event of a withdrawal, your refund will be triggered no later than 14 business days from the date you requested to return your product. However, the merchant may defer your refund until the day they receive your package or until proof of shipment is provided.

An email will be sent to you when your refund is triggered.

When a customer places an order for one of your products, you will be notified by email of the order. You must then process it within 2 working days. You can easily manage your orders (accept or refuse an order, manage refunds, confirm shipment of products, process customer requests and complaints, etc.) via the “Orders” tab in your Seller Area, or via the API .

For orders placed on Souq Europe
We deliver to mainland France / Corsica / Monaco but also Spain, Italy, Germany, Belgium and Luxembourg.